I paid the premium API but it’s not enabled

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  • December 27, 2019 at 8:39 pm #572963
    marcella@skyconnect.com.br
    Participant

    Good evening, I paid the premium SNAP API to renew my usage. On my nextscripts page it says it is paid and active, but my wordpress plugin is not enabled. Already checked the update, already changed the activation key and still does not work.

    On the nextscripts website reports this:
    SNAP Pro Plugin for WordPress – Lifetime license
    SNAP Premium API for WordpRess – Active Subscription

    In my wordpress plugin:
    Plugin Version: 4.3.10 (API Version: 4.4.45 [ID:13792]) [Pro Edition]
    Instagram API Library module NOT found.
    SNAP Premium API Service (All Networks): Inactive;

    May 1, 2020 at 1:03 am #577782
    soporte@webhostingbogota.com
    Participant

    I have the same problem. Support does not respond to my tickets

    May 17, 2020 at 4:38 am #578466
    soporte@webhostingbogota.com
    Participant

    1 month of service lost and no response

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