› Forums › SNAP – WordPress Plugin Forums › PRO Multiuser does not work
- This topic has 7 replies, 2 voices, and was last updated 3 years, 11 months ago by
Blackriver.
- AuthorPosts
- November 30, 2018 at 6:27 am #559659
Blackriver
ParticipantHello,
We recently bought the SNAP Pro Multiuser Plugin for WordPress for a multisite, the problem that we find is that it only allows us to select it for a single site in the multisite.
We would appreciate your help in this matter.
Thank you.
December 4, 2018 at 1:27 pm #559681NextScripts
KeymasterWhat is your exact version number as you see it in the Help/Support plugin page?
December 11, 2018 at 5:16 am #559685Blackriver
ParticipantHi,
Plugin Version: 4.2.8 (API Version: 4.4.7) [Pro Edition]
Thanks.
December 18, 2018 at 4:32 am #559694Blackriver
ParticipantBUMP
December 18, 2018 at 5:29 pm #559696NextScripts
KeymasterPlease answer:
What is your exact version number as you see it in the Help/Support plugin page?
January 3, 2019 at 5:43 am #559736Blackriver
ParticipantAs I already told you, the version is the following: Plugin Version: 4.2.8 (API Version: 4.4.8 [ID:21751]) [Pro Edition]
Please read my answers before replying with the same question. If you see that my answer is not the information that you are requesting, probably we are not understanding each other, try to make the question in other way, or be more specific.
Regards
February 14, 2019 at 5:55 pm #559835NextScripts
KeymasterWe fixed your license. Please go to the Help/Support page and click “[Check for API Update]”
February 20, 2019 at 7:18 am #559868Blackriver
ParticipantHello,
Thanks, I can confirm that it is working now. As this has taken 3 months to be resolved, I would like that my licence period is extended for 3 months as I am starting now to be able to use the service.
Best regards
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