Support

Troubles with Facebook?

(Facebook officially closed unrestricted access to its API.)

  • Apps created on or after May 1st, 2018 can’t post anywhere without approval.
  • Since August 1, 2018. All Apps including old existing apps MUST be explicitly approved by Facebook to be able to make posts.
  • Yes, this includes apps that were working fine for years.
  • Yes, this includes apps that were already approved before May 2018.

Please read here about what happened to Facebook and why.

Please do not open new tickets about that. Facebook native API is now officially closed for ALL unapproved apps. You must either submit your app for review, or use premium API. Please see “Now What? / What’s next?” section from this post for Facebook connection options.

The plugin and API are out there for more then 6 years. Every day we are getting the same questions over and over. Right now, 8 out of 10 support tickets are getting reply “The answer is in the FAQ”.

Please check the Technical Problems Troubleshooting FAQ before opening the ticket. There is an 80% probability that the answer to your problem is already there. Tickets that already answered in the FAQ are getting the lowest priority. Please, check the FAQ page before opening new ticket.

Our office ours are 9AM-6PM Monday-Friday. Please do not expect a reply on a weekend. We usually answer within 24 hours, but sometimes we get more tickets then we can handle and it could take 3-5 days to get a reply. We are working as fast as we could so please be patient. Please check the FAQ, because most probably your answer is already there and also please see the list of the Current known issues. Please do not open new tickets about them. Those tickets won’t be answered.



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