Wrong key, please contact support

Forums SNAP – WordPress Plugin Forums Wrong key, please contact support

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  • #514834
    Alfiya
    Participant

    Good afternoon.

    I do not respond to my ticket # 801114.
    Already a day I can not get an answer on contact support.

    My problem –
    I confirmed the e-mail and downloaded “SNAP Pro Upgrade Helper”, trying to enter the license code that in my personal account . But the code for some reason fails and gives an error message – “Wrong key, please contact support”. What should I do?

    Thank you.

    #514836
    NextScripts.com
    Participant

    The most common reason for this is the amount of memory allowed for PHP on your server. Please check and make sure it’s not 32M or less. You need at least 64M, but if you have other plugins 128M or even 256M is recommended.

    Another possible problem is broken curl/sslcurl, please check CurlSSL from Help/Support tab.

    #514861
    Alfiya
    Participant

    Hi.

    Plugin Version: 3.6.10 [Single Accounts Edition]
    PHP Version: 5.3.28; Memory limit: 256 MByte; Memory usage: 85.83 MByte; Memory peak usage: 86.13 MByte;

    Check HTTPS/SSL –
    YTestting… cURL all result is OK

    Show Cron Test Results –

    Cron Check Results:
    ==== Cron was executed 8 times in 15 minutes ===

    Your WP Cron is OK

    #514862
    Alfiya
    Participant

    My e-mail in WordPress setting it should be the same, which bought the license?
    Or e-mail does not matter?

    #514874
    NextScripts.com
    Participant

    Please contact support directly. We will need to take a look at your environment.

    #514932
    Alfiya
    Participant

    Hi.
    On direct it where? Give please contact.

    #514954
    NextScripts.com
    Participant

    There is a “Support” link right on the top menu ↑

    Here: https://www.nextscripts.com/support/open.php

    #515047
    Alfiya
    Participant

    Hi.

    There I have my question , but no one answers , and does not help …
    Ticket #801114

    #559893

    same problem how is solustion

    #568566
    522178496@qq.com
    Participant

    same problem,
    what is solution
    today is 2019 year, sept 3,

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