Wrong key, please contact support

[Alfiya]

Good afternoon.

I do not respond to my ticket # 801114.
Already a day I can not get an answer on contact support.

My problem –
I confirmed the e-mail and downloaded “SNAP Pro Upgrade Helper”, trying to enter the license code that in my personal account . But the code for some reason fails and gives an error message – “Wrong key, please contact support”. What should I do?

Thank you.

[NextScripts.com]

The most common reason for this is the amount of memory allowed for PHP on your server. Please check and make sure it’s not 32M or less. You need at least 64M, but if you have other plugins 128M or even 256M is recommended.

Another possible problem is broken curl/sslcurl, please check CurlSSL from Help/Support tab.

[Alfiya]

Hi.

Plugin Version: 3.6.10 [Single Accounts Edition]
PHP Version: 5.3.28; Memory limit: 256 MByte; Memory usage: 85.83 MByte; Memory peak usage: 86.13 MByte;

Check HTTPS/SSL –
YTestting… cURL all result is OK

Show Cron Test Results –

Cron Check Results:
==== Cron was executed 8 times in 15 minutes ===

Your WP Cron is OK

[Alfiya]

My e-mail in WordPress setting it should be the same, which bought the license?
Or e-mail does not matter?

[NextScripts.com]

Please contact support directly. We will need to take a look at your environment.

[Alfiya]

Hi.
On direct it where? Give please contact.

[NextScripts.com]

There is a “Support” link right on the top menu ↑

Here: https://www.nextscripts.com/support/open.php

[Alfiya]

Hi.

There I have my question , but no one answers , and does not help …
Ticket #801114

[xavierbodet@orange.fr]

same problem how is solustion

[522178496@qq.com]

same problem,
what is solution
today is 2019 year, sept 3,

[Author]

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