Instagram Uploaded image isn't in the right format

Forums NextScripts API Forums – Google+, Pinterest, LinkedIn, etc.. Instagram Uploaded image isn't in the right format

  • This topic has 7 replies, 1 voice, and was last updated 6 years ago by matt.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #514869
    Jakub
    Participant

    Hi I getting this error: ERROR -POST- Array ( [status] => fail [message] => Uploaded image isn’t in the right format )

    I have image in post also set as feature image try all three image setting in account settings and stil get this. Test post work great.

    #514873
    NextScripts.com
    Participant

    Please make sure your image is in the JPG format and in one of the acceptable height/width ratios

    https://help.instagram.com/1469029763400082

    #514974
    DANIEL RUBENS SETO
    Participant

    I am facing the same problem. Even when I am submiting the test post to Instagram (“Submit test post to Instagram”), I always receive this message, no matter what:
    ERROR -POST- Array
    (
    [status] => fail
    [message] => Uploaded image isn’t in an allowed aspect ratio
    )
    ERROR -POST- Array ( [status] => fail [message] => Uploaded image isn’t in an allowed aspect ratio )

    I already tried all formats and options and the result still remains

    #514981
    NextScripts.com
    Participant

    >> I already tried all formats and options and the result still remains

    What formats and options exactly have you tried?

    #515031
    DANIEL RUBENS SETO
    Participant

    I tried 1:1, 4:3, 16:9. This issue began to happen after the wordpress update to 4.61.

    I tried all 3 image settings (crop, extend) in account settings too, but I always receive the same message. So, no matter the original image aspect, the plugin must extend or crop to get an acceptable format, right?

    The test post is working now.

    #515060
    NextScripts.com
    Participant

    DANIEL RUBENS SETO please look at your ticket.

    #515090
    DANIEL RUBENS SETO
    Participant

    Which one? The #407060?

    #515391
    matt
    Participant

    Im having the same issues ever since the WP update.

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.