I can tell you that my issue was solved. For some reason my license code seemed to be invalid, but I couldn’t re-enter it and I could not follow the support directions to restore it. At last, I granted temporary access to my wp-admin and they did it in a snap. Don’t ask me how and why. I felt dumb, but I couldn’t do it myself.
See if you can re-enter somehow your license code in the plugin options.