Our office ours are 9AM-6PM Monday-Friday. Please do not expect a reply on a weekend. We usually answer within 24 hours, but sometimes we get more tickets then we can handle and it could take 3-5 days to get a reply. We are working as fast as we could so please be patient.
If you feel we missed your ticket, please mention it here: https://www.nextscripts.com/forums/topic/official-unanswered-tickedclosed-ticket-thread/