- This topic has 10 replies, 1 voice, and was last updated 6 years, 2 months ago by Paul Freeman.
- November 9, 2016 at 6:12 pm #518937Vincent BouffardParticipant
Since today, my website is not accessible.
After rename “nxs-snap-pro-upgrade” folder to “nxs-snap-pro-upgrade.old” I can access on the admin and in the log i found this :
– [SYSTEM NOTICE] [A] – –==## API UPDATED SUCCESSFULLY ##==– (REQ: Array ( [method] => POST [timeout] => 30 [blocking] => 1 [headers] => Array ( ) [body] => Array ( [lk] => a56329255af87c34242f9f688bd735da [ukver] => 2.24.8 [ID:2415] [ud] => https://www.zoneactu.fr ) ) |Array ( [headers] => Array ( [date] => Wed, 09 Nov 2016 22:12:00 GMT [server] => Apache/2.4.23 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 [nxs-vc] => 2.24.8 [nxs-vs] => 2.24.11 [nxs-ver] => 2.24.11 [ID:2415] [nxs-date] => 2016-11-09 [nxs-time] => 22:12:00 [x-powered-by] => 2.24.11 [ID:2415] [set-cookie] => spammer_blocker=not_a_spammer; expires=Fri, 09-Dec-2016 22:12:00 GMT; Max-Age=2592000 [etag] => nxs [transfer-encoding] => chunked [content-type] => text/html; charset=UTF-8 ) [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array (  => nxs_Http_Cookie Object ( [name] => spammer_blocker [value] => not_a_spammer [expires] => 1481321520 [path] => [domain] => [max-age] => 2592000 ) ) ) ) ==–
Since this update, it’s always broken.
If I upload manually the file from “My Page”, same problem.
Can you help me plz ?
Wordpress 4.6.1 (FR)
Plugin Version: 3.7.5
PHP Version: 7.0.12-1~dotdeb+8.1; Memory limit: 512 MByte; Memory usage: 13.16 MByte; Memory peak usage: 13.79 MByte;
Thx for your helpNovember 9, 2016 at 6:40 pm #518940MitchParticipant
your not alone I made a ticket about it an hour agoNovember 10, 2016 at 12:57 am #518996NextScripts.comParticipant
We have several sites with PHP7, but we canâ€™t replicate this issue there.
If someone is willing to provide us the environment to check it, please open a ticket here https://www.nextscripts.com/support â€“ we will check it ASAP.
We will need WP admin and FTP access.November 10, 2016 at 6:42 am #519011MichaParticipant
I have the same problem, however, but when I delete the file nxs-snap-pro-upgrade.php the site worksNovember 10, 2016 at 6:54 am #519012luis torresParticipant
Same problem here,
Website blank page when nxs-snap-pro-upgrade is activated, only removing it from the cpanel file manager makes the site work again.
Besides, if you install nxs-snap-pro-upgrade first and then the main plugin, it triggers a “this plugin could not be activated – fatal error”.November 10, 2016 at 7:48 am #519017georgeParticipant
Same problem here, please take a look soon!
Regards,November 10, 2016 at 10:26 am #519024NextScripts.comParticipant
We have posted the way to fix it here: https://wordpress.org/support/topic/error-in-php7-3/#post-8418385November 10, 2016 at 10:50 am #519025luis torresParticipant
All working again, thank you Next Scripts team.November 10, 2016 at 12:53 pm #519032georgeParticipant
Hi, fixed here too.
But im very worried about this situation… automatic API updates could be a possible site down source. How can I deactivate automatic API updates and receive a email or similar warning to update API manually so I can supervise it?.
Regards,November 10, 2016 at 1:06 pm #519034Paul FreemanParticipant
I had a white screen rather than 500 error after upgrade.
Move plugin dir for SNAP to temp dir, site comes back to life.
Implemented the fix above and put the snap plugin directory back – white screen again.
Anyone got any other suggestions?
Equally worried about API auto updates if this can happen – if I do a manual update and it goes down immediately I have some idea what the cause was. If you update when I don’t know about it, then site can be down for hours or days (in this case about 21 hours) before I find out, and then I have no idea what the cause is and it takes far longer to narrow it down and fix it.November 11, 2016 at 3:35 am #519151Paul FreemanParticipant
I was not able to follow the instructions in the post exactly, but did something close and was able to fix it.
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