Error 500 after automatic upgrade

Forums SNAP – WordPress Plugin Forums Error 500 after automatic upgrade

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #518937
    Vincent Bouffard
    Participant

    Hi,

    Since today, my website is not accessible.

    After rename “nxs-snap-pro-upgrade” folder to “nxs-snap-pro-upgrade.old” I can access on the admin and in the log i found this :

    – [SYSTEM NOTICE] [A] – –==## API UPDATED SUCCESSFULLY ##==– (REQ: Array ( [method] => POST [timeout] => 30 [blocking] => 1 [headers] => Array ( ) [body] => Array ( [lk] => a56329255af87c34242f9f688bd735da [ukver] => 2.24.8 [ID:2415] [ud] => https://www.zoneactu.fr ) ) |Array ( [headers] => Array ( [date] => Wed, 09 Nov 2016 22:12:00 GMT [server] => Apache/2.4.23 (cPanel) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 [nxs-vc] => 2.24.8 [nxs-vs] => 2.24.11 [nxs-ver] => 2.24.11 [ID:2415] [nxs-date] => 2016-11-09 [nxs-time] => 22:12:00 [x-powered-by] => 2.24.11 [ID:2415] [set-cookie] => spammer_blocker=not_a_spammer; expires=Fri, 09-Dec-2016 22:12:00 GMT; Max-Age=2592000 [etag] => nxs [transfer-encoding] => chunked [content-type] => text/html; charset=UTF-8 ) [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( [0] => nxs_Http_Cookie Object ( [name] => spammer_blocker [value] => not_a_spammer [expires] => 1481321520 [path] => [domain] => [max-age] => 2592000 ) ) ) ) ==–

    Since this update, it’s always broken.
    If I upload manually the file from “My Page”, same problem.

    Can you help me plz ?

    Wordpress 4.6.1 (FR)
    Plugin Version: 3.7.5
    PHP Version: 7.0.12-1~dotdeb+8.1; Memory limit: 512 MByte; Memory usage: 13.16 MByte; Memory peak usage: 13.79 MByte;

    Thx for your help

    #518940
    Mitch
    Participant

    your not alone I made a ticket about it an hour ago

    #518996
    NextScripts.com
    Participant

    We have several sites with PHP7, but we can’t replicate this issue there.

    If someone is willing to provide us the environment to check it, please open a ticket here https://www.nextscripts.com/support – we will check it ASAP.

    We will need WP admin and FTP access.

    #519011
    Micha
    Participant

    I have the same problem, however, but when I delete the file nxs-snap-pro-upgrade.php the site works

    #519012
    luis torres
    Participant

    Same problem here,

    Website blank page when nxs-snap-pro-upgrade is activated, only removing it from the cpanel file manager makes the site work again.
    Besides, if you install nxs-snap-pro-upgrade first and then the main plugin, it triggers a “this plugin could not be activated – fatal error”.

    #519017
    george
    Participant

    Same problem here, please take a look soon!

    Regards,

    #519024
    NextScripts.com
    Participant
    #519025
    luis torres
    Participant

    Fixed,

    All working again, thank you Next Scripts team.

    #519032
    george
    Participant

    Hi, fixed here too.

    But im very worried about this situation… automatic API updates could be a possible site down source. How can I deactivate automatic API updates and receive a email or similar warning to update API manually so I can supervise it?.

    Regards,

    #519034
    Paul Freeman
    Participant

    I had a white screen rather than 500 error after upgrade.

    Move plugin dir for SNAP to temp dir, site comes back to life.

    Implemented the fix above and put the snap plugin directory back – white screen again.

    Anyone got any other suggestions?

    Equally worried about API auto updates if this can happen – if I do a manual update and it goes down immediately I have some idea what the cause was. If you update when I don’t know about it, then site can be down for hours or days (in this case about 21 hours) before I find out, and then I have no idea what the cause is and it takes far longer to narrow it down and fix it.

    #519151
    Paul Freeman
    Participant

    I was not able to follow the instructions in the post exactly, but did something close and was able to fix it.

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