[NextScripts.com]

DANIEL RUBENS SETO please look at your ticket.

[Alfiya]

Hi.

There I have my question , but no one answers , and does not help …
Ticket #801114

[NextScripts.com]

That option is available for several years.

Settings tab

[DANIEL RUBENS SETO]

I tried 1:1, 4:3, 16:9. This issue began to happen after the wordpress update to 4.61.

I tried all 3 image settings (crop, extend) in account settings too, but I always receive the same message. So, no matter the original image aspect, the plugin must extend or crop to get an acceptable format, right?

The test post is working now.

[Liz]

Thank you for the reply. Once I chose the “It was me” option via Instagram I have no longer received the error 🙂

[Tom Corr]

Thank you for that. Everything is good now.

[NextScripts.com]

>> I already tried all formats and options and the result still remains

What formats and options exactly have you tried?

[NextScripts.com]

This problem has been fixed in the API v.2.24.1. Your sites should get an update soon.

[DANIEL RUBENS SETO]

I am facing the same problem. Even when I am submiting the test post to Instagram (“Submit test post to Instagram”), I always receive this message, no matter what:
ERROR -POST- Array
(
[status] => fail
[message] => Uploaded image isn’t in an allowed aspect ratio
)
ERROR -POST- Array ( [status] => fail [message] => Uploaded image isn’t in an allowed aspect ratio )

I already tried all formats and options and the result still remains

[Tom Corr]

Exact same thing happening to me. Nothing will post on Google+ from WP posts, although when I submit a test post this works.

This is the error message:

Error (500): Array ( [reason] => REQUEST_REJECTED [additionalInfo] => Array ( [uploader_service.GoogleRupioAdditionalInfo] => Array ( [completionInfo] => Array ( [status] => REJECTED [customerSpecificInfo] => Array ( [message] => com.google.net.rpc3.client.RpcClientException: APPLICATION_ERROR;apps.people.biz/PlusPageService.CheckAuthorized;com.google.social.boq.madison.core.common.PpsException. PPS Code: INVALID_REQUEST / Canonical Code: INVALID_ARGUMENT. generic::INVALID_ARGUMENT: at com.google.social.boq.madison.core.gaia.AccountInfoProducerModule.produceUserCui(AccountInfoProducerModule.java:57) Suppressed: CriticalInputFailure: com.google.apps.people.pages.backend.gaia.PlusPageGaiaInfoProducerModule.producePageInfo failed while trying to inject @com.google.apps.people.pages.backend.gaia.PlusPageGaiaInfoProducerModule$InternalTargetAccountInfo com.google.social.boq.madison.core.common.GaiaUserInfo Suppressed: CriticalInputFailure: com.google.apps.people.pages.backend.gaia.PlusPageGaiaInfoProducerModule.plusPageGaiaId failed while trying to inject @com.google.apps.people.pages.backend.annotations.TargetAccount com.google.social.boq.madison.core.common.GaiaUserInfo Suppressed: CriticalInputFailure: com.google.apps.people.pages.backend.auth.CheckAuthorizedProducerModule.produceIsAuthorized failed while trying to inject @com.google.apps.people.pages.backend.annotations.TargetAccount java.lang.Long Suppressed: com.google.common.labs.concurrent.LabsFutures$11: GraphFuture{key=@com.google.apps.people.pages.backend.annotations.RpcServerResponse com.google.apps.people.biz.proto.CheckAuthorizedResponse} failed: com.google.social.boq.madison.core.common.PpsException. PPS Code: INVALID_REQUEST / Canonical Code: INVALID_ARGUMENT. generic::INVALID_ARGUMENT: Caused by: java.util.concurrent.ExecutionException: GraphFuture{key=@com.google.apps.framework.producers.PrivateVisibility(module=com.google.social.boq.madison.core.gaia.AccountInfoProducerModule.class) com.google.gaia.client.GaiaExternalClient$InfoLookupResult} failed: com.google.gaia.client.InvalidUserIDException: User data lookup failed: at com.google.common.util.concurrent.AbstractFuture.getDoneValue(AbstractFuture.java:503) at com.google.common.util.concurrent.AbstractFuture.get(AbstractFuture.java:462) at com.google.common.util.concurrent.AbstractFuture$TrustedFuture.get(AbstractFuture.java:76) at com.google.common.labs.concurrent.LabsFutures.getWithLabel(LabsFutures.java:620) at com.google.apps.framework.producers.GraphFuture.get(GraphFuture.java:103) at com.google.common.util.concurrent.Uninterruptibles.getUninterruptibly(Uninterruptibles.java:196) at com.google.apps.framework.producers.PresentImpl.get(PresentImpl.java:29) at com.google.social.boq.madison.core.gaia.AccountInfoProducerModule.produceUserCui(AccountInfoProducerModule.java:53) at com.google.social.boq.madison.core.gaia.AccountInfoProducerModule_produceUserCui$$invoker.doProduce(Unknown Source) at com.google.apps.framework.producers.MethodProducer.produce(MethodProducer.java:194) at com.google.apps.framework.producers.NodeScheduler$NodeFuture.runNode(NodeScheduler.java:601) at com.google.apps.framework.producers.NodeScheduler$NodeFuture.run(NodeScheduler.java:570) at com.google.apps.framework.server.ThreadTimeExporter$TimingWrapper$3.run(ThreadTimeExporter.java:203) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at com.google.apps.framework.producers.ProducerExecutorModule$ProducersThreadFactory$1.run(ProducerExecutorModule.java:70) at java.lang.Thread.run(Thread.java:745) Caused by: com.google.gaia.client.InvalidUserIDException: User data lookup failed: at com.google.gaia.client.GaiaClient.exInvalidUserID(GaiaClient.java:7168) at com.google.gaia.client.GaiaClient$LookupResultConverter.convertResponse(GaiaClient.java:8146) at com.google.gaia.client.GaiaClient$LookupResultConverter.convertResponse(GaiaClient.java:8121) at com.google.gaia.client.GaiaStubbyClient$FutureRpc.doGet(GaiaStubbyClient.java:487) at com.google.gaia.client.GaiaStubbyClient$FutureRpc.get(GaiaStubbyClient.java:450) at com.google.common.util.concurrent.Uninterruptibles.getUninterruptibly(Uninterruptibles.java:196) at com.google.common.util.concurrent.Futures.getDone(Futures.java:1334) at com.google.common.util.concurrent.AbstractFuture.getFutureValue(AbstractFuture.java:768) at com.google.common.util.concurrent.AbstractFuture.access$400(AbstractFuture.java:61) at com.google.common.util.concurrent.AbstractFuture$SetFuture.run(AbstractFuture.java:293) at com.google.common.util.concurrent.MoreExecutors$DirectExecutor.execute(MoreExecutors.java:441) at com.google.common.util.concurrent.ExecutionList.executeListener(ExecutionList.java:143) at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:132) at com.google.gaia.client.GaiaStubbyClient$FutureRpc.finish(GaiaStubbyClient.java:416) at com.google.gaia.client.GaiaStubbyClient$FutureRpc.rpcFinished(GaiaStubbyClient.java:364) at com.google.gaia.client.GaiaInstance$2$1.rpcFinished(GaiaInstance.java:190) at com.google.net.rpc3.impl.compatibility.ConversionUtils$Rpc1ClientContextWrapper.rpcFinishedInternal(ConversionUtils.java:949) at com.google.net.rpc3.impl.compatibility.ConversionUtils$Rpc1ClientContextWrapper.access$200(ConversionUtils.java:880) at com.google.net.rpc3.impl.compatibility.ConversionUtils$Rpc1ClientContextWrapper$1.success(ConversionUtils.java:909) at com.google.net.rpc3.client.RpcStub$RpcCallbackDispatcher$1.runInContext(RpcStub.java:847) at com.google.tracing.TraceContext$TraceContextRunnable$1.run(TraceContext.java:453) at com.google.tracing.CurrentContext.runInContext(CurrentContext.java:276) at com.google.tracing.TraceContext$AbstractTraceContextCallback.runInInheritedContextNoUnref(TraceContext.java:312) at com.google.tracing.TraceContext$AbstractTraceContextCallback.runInInheritedContext(TraceContext.java:304) at com.google.tracing.TraceContext$TraceContextRunnable.run(TraceContext.java:450) at com.google.net.rpc3.client.RpcStub$RpcCallbackDispatcher.runCallback(RpcStub.java:885) at com.google.net.rpc3.client.RpcStub$RpcCallbackDispatcher.rpcFinished(RpcStub.java:895) at com.google.net.rpc3.client.RpcStub$RpcCallbackDispatcher.success(RpcStub.java:874) at com.google.net.rpc3.impl.client.RpcClientInternalContext.runCallbacks(RpcClientInternalContext.java:1243) at com.google.net.rpc3.impl.client.RpcClientInternalContext.finishRpcAndNotifyApp(RpcClientInternalContext.java:1140) at com.google.net.rpc3.client.loadbalancer.ReplicatedRpcChannel$InterceptedCallback.finishRpc(ReplicatedRpcChannel.java:1064) at com.google.net.rpc3.client.loadbalancer.ReplicatedRpcChannel$InterceptedCallback.rpcFinished(ReplicatedRpcChannel.java:926) at com.google.net.rpc3.client.loadbalancer.ReplicatedRpcChannel$InterceptedCallback.success(ReplicatedRpcChannel.java:888) at com.google.net.rpc3.impl.client.RpcClientInternalContext.runCallbacks(RpcClientInternalContext.java:1243) at com.google.net.rpc3.impl.client.RpcClientInternalContext.finishRpcAndNotifyApp(RpcClientInternalContext.java:1140) at com.google.net.rpc3.impl.client.RpcNetChannel.afterFinishingActiveRpc(RpcNetChannel.java:1618) at com.google.net.rpc3.impl.client.RpcNetChannel.finishRpc(RpcNetChannel.java:1433) at com.google.net.rpc3.impl.client.RpcNetChannel.handleResponse(RpcNetChannel.java:3236) at com.google.net.rpc3.impl.client.RpcNetChannel.messageReceived(RpcNetChannel.java:2975) at com.google.net.rpc3.impl.client.RpcNetChannel.access$2900(RpcNetChannel.java:183) at com.google.net.rpc3.impl.client.RpcNetChannel$TransportCallback.receivedMessage(RpcNetChannel.java:4184) at com.google.net.rpc3.impl.client.RpcChannelTransportData$TransportCallback.receivedMessage(RpcChannelTransportData.java:688) at com.google.net.rpc3.impl.wire.RpcBaseTransport.receivedMessage(RpcBaseTransport.java:463) at com.google.net.rpc3.impl.wire.RpcClientTcpTransport.parseOneMessage(RpcClientTcpTransport.java:889) at com.google.net.rpc3.impl.wire.RpcClientTcpTransport.parseMessages(RpcClientTcpTransport.java:766) at c
om.google.net.rpc3.impl.wire.RpcClientTcpTransport.access$400(RpcClientTcpTransport.java:47) at com.google.net.rpc3.impl.wire.RpcClientTcpTransport$2.dataReceived(RpcClientTcpTransport.java:366) at com.google.net.async3.SocketConnection.handleNetworkReadEvent(SocketConnection.java:967) at com.google.net.async3.SocketConnection.access$400(SocketConnection.java:43) at com.google.net.async3.SocketConnection$NetworkReadHandlerImpl.run(SocketConnection.java:988) at com.google.net.eventmanager.AbstractFutureTask$Sync.innerRun(AbstractFutureTask.java:260) at com.google.net.eventmanager.AbstractFutureTask.run(AbstractFutureTask.java:121) at com.google.net.eventmanager.EventManagerImpl.runTask(EventManagerImpl.java:594) at com.google.net.eventmanager.EventManagerImpl.internalRunWorkerLoop(EventManagerImpl.java:1012) at com.google.net.eventmanager.EventManagerImpl.runWorkerLoop(EventManagerImpl.java:892) at com.google.net.eventmanager.WorkerThreadInfo.runWorkerLoop(WorkerThreadInfo.java:161) at com.google.net.eventmanager.EventManagerImpl$WorkerThread.run(EventManagerImpl.java:1877) ;AppErrorCode=3;StartTimeMs=1473637085952;tcp;Deadline(sec)=7.0;ResFormat=UNCOMPRESSED;Originator=apps-picker;Tag=scotty_methodPOSTPhotosServiceComponentprod;ServerTimeSec=0.038833152;LogBytes=256;FailFast;EffSecLevel=none;ReqFormat=UNCOMPRESSED;ReqID=839da052f49636a4;GlobalID=2eadc6e22f3917d0;Server=10.74.106.69:4092 [status] => INVALID_REQUEST [statusCode] => 1 ) ) [requestRejectedInfo] => Array ( [reasonDescription] => agent_rejected ) ) ) [upload_id] => AEnB2Uo9omU3lUH0UkIuRy2quYiG1yS51sqLy8d7AQDWItXOPBAyOWXewAM8cFeB4bxlGgw-0j3P9Z7YiBjLyksEwP6pUroqkw )

[NextScripts.com]

There is a “Support” link right on the top menu ↑

Here: https://www.nextscripts.com/support/open.php

[Alfiya]

Hi.
On direct it where? Give please contact.

[NextScripts.com]

Please contact support directly. We will need to take a look at your environment.

[NextScripts.com]

Please make sure your image is in the JPG format and in one of the acceptable height/width ratios

https://help.instagram.com/1469029763400082

[Alfiya]

My e-mail in WordPress setting it should be the same, which bought the license?
Or e-mail does not matter?

[Author]

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